Privacy Policy

Who we are

Platform Bar Limited, Station Approach, Cleethorpes, DN35 8AX.

What we collect

Name, email, phone, booking/order details, and payment confirmation data. We do not store full card details — card payments are handled by our payment provider.

Why

To take and manage your booking or order, send you confirmations, updates and invoices, provide customer service, and meet our legal obligations.

Who we share it with (processors)

Our payment provider (for processing payments), our email provider (to send confirmations, updates and invoices), and our hosting provider. Each processes data on our behalf under contract.

We also use:

• PostHog — product analytics. We use their EU hosting, so this data is stored in the European Union. It receives page views and a short list of named events (a booking started, an enquiry sent, a booking or photobooth purchase completed), together with the page you were on, how you reached us (any campaign tags in the link you clicked) and, for a completed booking or purchase, the value and our own booking reference. Where a completed booking or purchase is sent from our servers, your email and phone number are included only as a one-way SHA-256 hash — never in a form that can be read back.
• Meta (Facebook/Instagram) — advertising measurement, via the Meta pixel in your browser and the Meta Conversions APIfrom our servers. This only runs after you choose “Accept all”. Both carry the same event identifier so Meta can discard the duplicate. Contact details, where included, are sent hashed. Meta is a separate data controller for its own advertising purposes — see Meta’s privacy policy.

Cookies & analytics

We use a small number of strictly-necessary cookiesto make the site work — for example, remembering your cookie choice and, if you sign in, keeping you logged in. These don’t require consent.

With your consent we also use analytics and advertising cookiesto understand how the site is used so we can improve it, and to measure our advertising. You can choose “Essential only” or “Accept all” in our cookie banner — both are a single tap and neither is hidden behind the other. Declining is not a dead end: the site works exactly the same either way.

To withdraw your consentat any time, clear this site’s cookies in your browser (in most browsers: the padlock or settings icon beside the address bar → site settings → delete cookies and site data). The banner will appear again on your next visit and you can choose “Essential only”. Doing that removes the stored analytics ID and stops the advertising pixels loading. You can also email us at [email protected] and we will action it.

We also run our own first-party analytics, which is cookieless: activity is grouped under a random ID that lives only in the current browser tab and is discarded when you close it, so there is no tracking between visits or across other sites. We record page views and interactions — pages seen, how far you scroll, how long a page is visible, and which buttons and links are clicked — and, if you complete an enquiry form, the details you give us there (such as occasion, group size, preferred dates and your contact details). IP addresses are truncated before storage and never kept in full. This data stays on our own servers. We use it to understand how the site is used and to respond to your enquiry.

We also use PostHog (EU-hosted) for product analytics. Before you make a cookie choice it stores nothing at all on your device— no cookie, and nothing in your browser’s storage. Your activity is grouped under a random ID held only in the page you have open, which disappears the moment you close the tab. If you choose “Accept all”, that same ID is then saved so we can tell a returning visit from a new one. If you choose “Essential only”, it is never saved. PostHog requests are sent through our own domain (/ingest) rather than to a third-party address, so they are not blocked by browser privacy tools — the data still goes to PostHog, and the choice above still governs what is stored on your device.

Completed bookings and purchases are recorded either way. When you complete a booking or buy photobooth photos, our servers record that it happened — the reference, the amount, and your email and phone as a one-way hash. That is part of providing what you have paid for and keeping our own records, not advertising, and it involves no cookies and no storage on your device, so it does not depend on the cookie banner.

How long we keep it

Only as long as needed for the booking and our legal/accounting obligations.

Analytics data: our own first-party analytics are kept for 12 months. Data in PostHog is retained for 12 monthson their EU infrastructure, after which individual events are deleted. Data sent to Meta is held under Meta’s own retention rules — for the Conversions API, hashed contact details are used for matching and then discarded.

Your rights

You can ask to access, correct or delete your data, or object to certain processing. Contact [email protected]. You can also complain to the ICO (ico.org.uk).